Cancellation policy

These are included in our terms and conditions (§8 and §9).

Section 8 Cancellation Policy: Depending on the cancellation date of the rental agreement, the renter is obligated to pay a portion of the agreed price as compensation. Cancellations must be made in writing or by email. If the cancellation is made up to 14 days before arrival, the customer will receive a refund of the incurred travel costs. For cancellations within 14 days of arrival, the compensation is 100% of the agreed price. Taking out travel cancellation insurance is strongly recommended.



Section 9 Cancellation by the Landlord In the event of cancellation by us due to force majeure or other unforeseen circumstances (such as accident or illness of the hosts), or other circumstances beyond our control that make performance impossible, our liability is limited to a refund of the costs. In the case of justified cancellation, the customer is not entitled to compensation – we do not assume liability for travel and hotel expenses. The landlord may cancel the rental agreement without notice after the rental period has begun if the tenant persistently disturbs other tenants despite a warning or behaves in such a way that immediate termination of the rental agreement is justified.